Last updated: July 1, 2026
This Shipping Policy explains how and when we produce and deliver your order. Because our products are custom-made, please note that total delivery time includes both production time and shipping transit time. All timeframes are estimates and are not guaranteed.
1. Order Processing and Production Time
Our products are made to order. Production typically begins after your payment is received and, where applicable, after you approve your design proof or mockup. Custom orders generally take approximately 2–4 weeks (about 10–20 business days) to produce before they ship. Larger orders, complex customizations, or busy seasons may require additional time. If we anticipate a significant delay, we will do our best to notify you.
2. Shipping Time
Once your order ships, estimated transit time is typically 3–10 business days within the United States, depending on the destination and the shipping method used. Transit times are provided by the carrier and are not guaranteed.
3. Shipping Methods and Carriers
We ship using reputable carriers, which may include USPS, UPS, or FedEx. The carrier and service level are selected at the time of fulfillment based on your destination and order. If your order qualifies for a specific shipping method, it will be shown during checkout or in your quote.
4. Shipping Rates
Shipping charges, where applicable, are calculated at checkout or included in your quote based on your order and delivery destination. Any duties, taxes, or fees required by your locale are your responsibility unless stated otherwise.
5. Team and Bulk Orders
For team orders, we typically produce all items together and ship them to a single delivery address (for example, the coach or team representative) unless other arrangements have been made. If you need items shipped to multiple addresses, please contact us before ordering.
6. Order Tracking
When your order ships, we will send tracking information to the email address associated with your order, where tracking is available. Please allow time for the tracking status to update after your order is picked up by the carrier.
7. Shipping Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delayed, lost, or delivered incorrectly due to an inaccurate or incomplete address. If a package is returned to us due to an incorrect address or a failed delivery, you may be responsible for additional shipping charges to resend it.
8. Delivery Delays
We are not responsible for delays caused by circumstances beyond our control, including carrier delays, weather, high-volume periods, or other events outside our reasonable control.
9. Lost or Damaged Shipments
If your order arrives damaged, or if a tracked shipment appears lost in transit, please contact us as soon as possible (and see our Refund & Cancellation Policy). We will work with you and the carrier to resolve the issue.
10. Domestic and International Shipping
We currently ship within the United States. If you require delivery outside the United States, please contact us before ordering to confirm availability, timing, and costs.
11. Contact Us
If you have questions about shipping or the status of your order, please contact us through our Contact Us page or at contact@cbplalo.com.