Last updated: July 1, 2026
CBP Lalo (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our website and services (the “Services”).
1. Information We Collect
We collect information you provide directly, and information collected automatically when you use our Services.
Information you provide, which may include:
- Contact details such as your name, email address, phone number, and mailing or shipping address.
- Account information, such as a username and password for coach or team accounts.
- Order information, including the products you order and their customization details.
- Roster and player information you submit for custom apparel, such as player names, jersey names, numbers, and sizes. This information may relate to minors and is provided by the coach, parent, or guardian placing the order.
- Communications you send to us, such as customer service messages.
- Payment information. Payments are processed by our third-party payment providers; we do not store full payment card numbers on our servers.
Information collected automatically, which may include:
- Device and usage information such as your IP address, browser type, pages viewed, and the dates and times of your visits.
- Cookies and similar technologies (see “Cookies” below).
2. How We Use Your Information
- To process, fulfill, and deliver your orders, including producing custom products.
- To communicate with you about orders, quotes, mockups, and customer service.
- To manage accounts and provide our Services.
- To improve our website, products, and services.
- To prevent fraud and enforce our terms.
- To comply with our legal obligations.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember your preferences, maintain your shopping cart and session, and understand how our website is used. You can control cookies through your browser settings, though some features of the website may not function properly if you disable them.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers who perform services on our behalf, such as payment processors, printing and manufacturing partners, shipping carriers, hosting providers, and email service providers.
- Professional advisors and authorities where required to comply with the law, respond to legal process, or protect our rights.
- A successor entity in connection with a merger, acquisition, or sale of assets.
5. Third-Party Services
Our website relies on third-party services (for example, our e-commerce platform, payment gateways, and hosting provider) that process information as part of delivering our Services. These providers maintain their own privacy practices, and we encourage you to review them.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, including to complete orders, maintain records, resolve disputes, and comply with legal obligations.
7. Data Security
We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, such as the right to access, correct, delete, or restrict the use of your information, or to opt out of certain processing. To exercise these rights, please contact us using the details below, and we will respond in accordance with applicable law.
9. Children’s Privacy
Our Services are intended to be used by adults (such as coaches, parents, and guardians), including to order apparel for youth teams and players. We do not knowingly collect personal information directly from children under the age of 13. Player information relating to minors is provided by the adult placing the order, who is responsible for having the authority to share it. If you believe we have inadvertently collected information directly from a child, please contact us and we will take appropriate steps to delete it.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted on this page with an updated “Last updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us through our Contact Us page or at contact@cbplalo.com.